Workshops & Resources

 

Customer Service Training

The Geneva Area Chamber of Commerce & The City of Geneva's Economic Development Department have partnered to offer Doubling Down on Service; Ways to Thrive in Today's Business Climate, facilitated by Spike Herzig of The Herzig Group.

Who: Frontline staff and managers

What: Two-hour Customer Service Training. Helping Geneva put its best foot forward!

Where: Geneva Area Chamber of Commerce, 35 Lakefront Drive, Geneva.

When: Session I - Tuesday, May 11th, 5-7pm OR Session II - Thursday, May 13th, 9-11am.

Why: The visitors are coming! The visitors are coming!

Cost: $20/person for members, $25/person for non-members.

Click here for registration form! Registration deadline, May 4, 2010.

 

Managing E-mail Course

Mise En Place is pleased to present our premier training course on managing e-mail. Implementing the tips that you will see demonstrated, you will have the ability to control your email instead of it controlling you. Here is what you will learn and see in the two part, 75 minute video as we work with our e-mail and show you how to effectively manage this incredible productivity tool. 

  • The proven secrets of managing e-mail
  • The 4 players in the e-mail game
  • The 5 misuses of an in-box and strategies to prevent these
  • The golden rule of managing e-mail
  • 5 disadvantages of a full in-box
  • 5 steps for clearing out an overloaded in-box
  • More than 8 strategies for incoming e-mail management including 3 tips for significantly reducing spam
  • Strategies for managing outgoing e-mails including 4 options for directing email traffic
  • 5 tips to improve overall performance, processing and maintenance
  • and more!

Additionally, in the Productivity Library you will have access to the following course tools:

1. Course Notes

2. Tips, Tools and Techniques for Managing E-mail

             A 20-page How-to Guide

             Step-by-step instructions and visuals for Managing E-mail

3. Next Steps Implementation Guide

When you have your e-mail under control, we would encourage you to view the bonus video that is included with this course. In this video we share a tool with you that you may find helpful for managing all of your to-dos!

Once you have registered to take the course, you may do so at your leisure. Please note, you will receive access to the Productivity Library within 24 hours. As we process your registration, you will receive the following items in this order:

1. Order Confirmation

2. Auto Responder with next step details

3. E-mail from do-not-reply@pbworks.com that will provide you with the details you will need to access the Productivity Library.

Click here to register